Contact info: phone: 847-991-1294 email: howard@larsonassociates.ws
Jul

02

Telemarketing: BEFORE REACHING

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4. When you call in remember to treat the screener, gate keeper, receptionist as you would the customer. This person determines whether or not you’ll even have a chance to speak with the person you want to talk to.

5. As you talk you need to be gathering as much information as you can from whomever you are able, talking to anyone and everyone as you make your way through the phone web prior to speaking with your target prospect. The prospect does not want to be bored out of their minds when they have to answer your basic qualifying questions.

6. Before you pick up the phone if you did not do this in the last section, think of a good reason for needing to speak with the decision maker, and be prepared to sell this to the gate keeper. All they are going to care about is:

“Does this person have anything of interest or of value for my boss or are they just a waste of time?”

7. If leaving a message on voice mail, or with the gate keeper, (and always leave a message) be certain it offers a hint of the benefit or result you can bring to the table that sparks curiosity, but doesn’t get into the specifics about your product of service which could cause them to prejudge your offering

Larson Notes & Satire:  Every part of the process needs to be thought out like a choreography plans out a dance. Each movement, each step needs to be thought out. Telemarketing is not just picking up the phone it is a true art form when done right.

Our Next Blog: INTEREST-CREATING OPENING STATEMENTS

Howard Larson
Larson & Associates
Target Marketing & Telesales Professionals for new account acquisition
Making good businesses great and great businesses even better
847-991-1294
howard@larsonassociates.ws
http://www.larsonassociates.ws
http://larsonassociates.blogspot.com
http://www.facebook.com/LarsonAndAssociatesFans
http://www.linkedin.com/in/larsonassociates

https://twitter.com/LarsonAssociate

P.S. We make telesales for small business affordable by offering programs down to only 15 hours a week. Maybe you could add telesales into your marketing mix call today and find out.

 


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Jul

01

Telemarketing: PRE-CALL PLANNI

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Telemarketing, telesales, teleprospecting, inside sales, cold calling whatever you want to call it the professional use of the phone in sales is a process, not a goofy technique or gimmick. I started pounding the phones back in the 80’s and quite successfully I might say. So well that in 1999 I made my entire company become a telemarketing company for small businesses that needed lead generation help.

So not over the next few days I am going to take you through every part of teleprospecting, telemarketing and cold call, in order, giving tips that that have worked for me so you can help yourself right now. If you choose to go down the telemarketing path of sales.

 

 

PRE-CALL PLANNING

1. What is the primary objective for this and every telemarketing call made. “What do I want them to DO as a result of this call, and what do I want to do?” Appointment, invitation to an event? Order or sale? And then, this being telemarketing have a plan B for success which I always say is “to become a person they remember as a nice guy.” I will call again so I want them to remember good things about the experience on the phone with me.

2. Prepare questions for your telesales call using your call objective(s). Ask yourself, “How can I explain to them why it is their best interest to take this action as a result of asking questions, as opposed to talking them to death?” Remember, people believe more of their ideas than yours and they will either purchase for the pleasure of gain or fear of pain

3. As for Plan B (see above) you need a secondary objective for each telephone sales call you make. You need something you’ll accomplish, at a very minimum, every time. Make it easy like picking something you’ll have a very good chance to succeed, like, “Getting them to say yes to accepting my literature and becoming their ‘Backup Vendor’ This way, you can enjoy success on every call you place, and if you do any kind of cold call volume it is so important to have a good feeling.

Larson Notes & Satire:
 Telemarketing or telepropecting is not just picking up the phone and making calls. Like any sales call you need to plan it and know where you want to go and achieve.


Our Next Blog: BEFORE REACHING THE DECISION MAKER

Howard Larson
Larson & Associates
Target Marketing & Telesales Professionals for new account acquisition
Making good businesses great and great businesses even better
847-991-1294
howard@larsonassociates.ws
http://www.larsonassociates.ws
http://larsonassociates.blogspot.com
http://www.facebook.com/LarsonAndAssociatesFans
http://www.linkedin.com/in/larsonassociates

https://twitter.com/LarsonAssociate

P.S. We make telesales for small business affordable by offering programs down to only 15 hours a week. Maybe you could add telesales into your marketing mix call today and find out.

 

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Jun

07

Telemarketing: The Good Bad an

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Yes I admit it I’m a telemarketer. But I hope I’m one of the good guys,  I don’t sell windows, siding, doors and lawn services. My company does not think bothering people at dinner is a good thing. We might bother you at lunch, but then why are you eating lunch at your desk anyway. Get out enjoy the sunshine. Besides for years sales people using the phone to establish connections and make appointments has been a legitimate way to do business.

But there is the dark side so as a “Telemarketer” my industry has to deal with the pros and cons. We have proven quite effective for years, and marketing managers have reported feeling more valued through telemarketing compared to other less personal options of direct mail, mobile marketing and oh yes email marketing. Did you know the Spam museum up in Austin, Minnesota is free of charge, but I regress. Now some say in this wonderful digital era with all this twits, the 3 F’s of Friends Family and Followers and shares and likes and all that stuff it, Telemarketing, seems passé, out of date and all too time intensive.


Yet I have found more often than not from business leaders, that the pros of telemarketing outweigh the cons.

If you’re like most businesses you have a handful of smaller accounts with one large account that is over 33% of your business. Life is good if nothing changes but if you lose your big account you have a major problem on your hands and it is very likely that one key account loss will put you out of business. So you want to grow, but how? Social Media Marketing push, online ads, pay for clicks, email marketing, direct mail all with not so good results. You know exactly what kind of companies would benefit from your service, and he wants to target local business only. For this kind of situation, your best lead generation option is telemarketing. You might want to use an email or direct mail in combination with telemarketing but I’ll save that for another blog post.

It is a fact that telemarketing is the only marketing action that goes out and grabs the prospect. All others you are hoping and praying that they, the prospect, will pick up the phone and call. Ya right in your dreams.

Reality is, and if anyone telling you different they are lying through their teeth, on the average, it will take 75 to 90 calls to get an opportunity of some kind and unless you’re a real mud slinger, a good B2B Telemarketer is only going to be able to give you 10 to 15 calls an hour. You or your trained sales staff have that kind of time?

So you have 2 options. 

The first: hire your own dedicated on staff telemarketer.

You can try to train them, get a list, create a script, give them a phone, a desk, (coffee, plenty of coffee) have payroll, and all the taxes that go with that and then hope and pray that once they get trained and working good they don’t up and leave, get burnt out, get hired away or any other number of telemarketer agent problems. Think about what this is going to cost you.

If you are not ready to hear: "What is my script?”  “How do I handle the call?” “What data should I use?” “Do I send follow up emails?" “Do we have a PDF ready to roll?” “Do we have a mailer stuffed and ready to just address?” Wow. This is the technical side of running a telemarketing lead generation operation for one agent or a hundred.

Second option: You can hire a telemarketing services company like mine Larson and Associates 847-991-1294 www.larsonassociates.ws .
As a telemarketing service we take care of prospecting potential clients, making cold calls, setting appointments and everything else in between.

If you use Larson & Associates, we do the hiring of a dedicated telemarketer for you. One person who is the ONLY person who will be calling for you (as well as one back up person, just in case. Things do happen) Then we get everything ready from the script, the lists or lists (which you might provide or have us down load one from 1 of the 3 list companies we use) to an email or direct mail program to a email follow-up to pre-set mailers ready to go.  What you can’t or don’t want to do and have ready and in place we do so when you go live with your program it is as successful as possible.

Larson Notes & Satire:  If you choose to use us all you need to do is make a pre-payment for the first two weeks of your program to reserve your dedicated agent and set up a start date.

The hard work of getting new clients will not stop there. Getting good sales results is a hard, process. But you can now have an experienced agent in place and an experienced company watching out for your best interests and to help you on your way to new client heaven. After all, 75% of B2B sales involve some form of human interaction and intervention, be a phone call or a meeting, telemarketing for lead generation is only the first 30% of that.

Howard Larson
Larson & Associates
Target Marketing & Telesales Professionals for new account acquisition
Making good businesses great and great businesses even better
847-991-1294
howard@larsonassociates.ws
http://www.larsonassociates.ws
http://larsonassociates.blogspot.com
http://www.facebook.com/LarsonAndAssociatesFans
http://www.linkedin.com/in/larsonassociates

https://twitter.com/LarsonAssociate

P.S. We make telesales for small business affordable by offering programs down to only 10 hours a week. Maybe you should add telesales into your marketing mix call today and find out.


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Apr

14

How To Implement the Pareto pr

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The 80/20 Principle or the Pareto principle states that 80% of all are results are generated by 20% of our efforts or actions.

In other words, when it comes to getting the results you want, only a very few things you do really matter. All the rest ... well,
 they're just a waste of your time.

Business philosophers love to talk about the 80/20 Principle because it applies so to almost any corporate, business or life situation. You've probably heard it said that
80% of profit comes from 20% of customers, or that 20% of a company's staff generates 80% of its productivity. Look at your own company and see how true that is.

Yet the 80/20 Principle is much, much bigger than that. It's a universal, natural fact, proven over and over again in scientific research. And it's visible in nearly every imaginable circumstance. For instance, in the wider world, roughly:

·        20% of thieves account for 80% of the value of all crime

·        20% of drivers cause 80% of all car accidents

·        20% of any community's population utilizes 80% of its resources

And if you look at your own personal life, you'll find that about:

·        20% of the time you spend at work accounts for 80% of what you achieve

·        20% of your clothes are worn 80% of the time

·        20% of your home's carpeting receives 80% of the wear

These little statistics demonstrate the truth of the 80/20 Principle - and the fact that, like it or not, it has an over baring impact on your life.

Now for the power in the Pareto principle. The real power of the 80/20 Principle — the secret to using it as a tool for massive life transformation - lies in finding, focusing on, and exploiting the most important 20% of your resources in every situation in your life.

I'm not talking about cheating or cutting corners. I'm talking about learning to identify the things that matter most to you and add the most value to your life ... shifting the majority of your energy and attention to those things ... and disregarding everything else.

In theory, applying the power of the 80/20 Principle is really quite simple. In practice, it's much easier said than done.
 

Pareto's Principle, the 80/20 Rule, should serve as a daily reminder to focus 80 percent of your time and energy on the 20 percent of you work that is really important. Don't just "work smart", work smart on the right things.


Larson Notes & Satire:  Like a lot of things it is hard to figure out what is the 20% that you should be focusing on. Break it down into smaller parts start with finding your least effect 20% and cut those out of your daily, weekly or monthly activities and see what the effect is. Then find the next 20% and so on. In a few short months you will have shaved off a significant amount of wasted time talent and energy.

 

Howard Larson
Larson & Associates
Target Marketing & Telesales Professionals for new account acquisition
Making good businesses great and great businesses even better
847-991-1294
howard@larsonassociates.ws
http://www.larsonassociates.ws
http://larsonassociates.blogspot.com
http://www.facebook.com/LarsonAndAssociatesFans
http://www.linkedin.com/in/larsonassociates

https://twitter.com/LarsonAssociate

P.S. We make telesales for small business affordable by offering programs down to only 15 hours a week. Maybe you could add telesales into your marketing mix call today and find out.




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Jan

28

10 Judgments In Digital Market

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Companies across the country are desperately trying to get their right and left brains working as they lay out ways to work the confusing ways of Digital Marketing. As we work through the maze of paths to follow I would present 10 incorrect assessments that I feel are present.

Judgment 1: Digital technology changes too fast to keep up.  That is a yes and no. You do need to be working they channels but it is not changing as much or as fast as you might think. What is changing is the way consumers are accessing it. PC, Laptop. I-phone text, THAT is what is all over the place. 

Judgment 2. There is this “new” thing called big data. Don’t get all stressed out buy this term Big Data. Big Data is nothing new, just the new scary buzz word running around the industry to scare everyone all off. It has really been around forever. You just need to understand your market segments and what questions and answers do you need to know and have answers too? This is what most businesses need rather than “Big Data”. Unless your company can process thousands or leads there is nothing to think about here. What you really need is Little Data targeted.

Judgment  3:  Our brand has a one-to-one digital strategy to engage customers when, where and how they prefer.  Ya, ya, ya, everyone says this but nobody dies this or can. The closest chance you have is a call center marketing attack. Any communication you have in any other channel is rule-based, and not completely personal. So don’t think digital strategy think engagement strategy.

Judgment 4: Our brand needs a mobile app.  Mobile is a channel, not a strategy. Only an app that has an impact is one that serves a need. In other words apps that impact are ones that serve a specific need.  Or the app must be developed the way new products and services are.

Judgment 5: Our brand has to have a facebook page. Most do but does yours? I’m thinking that Preparation H and Condoms are not the kind of products to communicate about their brands and be engaging on Facebook, I think. At least I hate to think about the client engagement on those products.

Judgment  6: You need a microsite for your campaign. You don’t need a micro-site for anything. You can put your special content on a page on your existing web site. Maybe yes and maybe no. A purl has it place but you might take a look at Linked Local Network:  http://www.linkedlocalnetwork.com/linked-local-web/ . This is money well spent. For less than the price of a cup of coffee you will see a double digits in your alexa score getting better in the 1st week.

Judgment  7: Our digital manager doesn’t know code. After I say so what I will tell you if you’re a large enough company someone should know code but more important is that you understand the value and how long things take. Then you won’t get cheated.

Judgment  8:  We can’t ignore this new digital thing. You can’t? You really cannot be everywhere nor should you be. Better to be using 3 social media sites at close to 100% than 20 at 5% each. It is all about viability, not the numbers. Need help see our Social Media Marketing plans. We get you on the map.

Judgment  9: We can measure this digital thing or can we? The understanding of what can and what cannot be measured is limited to understanding the data. Things like followers beyond friends and family, better yet how many shares are you getting off your postings. Find what is important and measure it.

Judgment  10: We don’t understand this digital thing. Stop treating digital as some kind of special thing. It’s not, it’s only just another tool in your bag of tricks. Identify the experience you want your customers have and the experience you want to deliver to them and the value that that will deliver to your business. Then determine how best to execute that total experience in social and digital platforms.

Larson Notes & Satire:  

Need insight and direction for your social media marketing? Take a look at Linked Local Network:  http://www.linkedlocalnetwork.com/linked-local-web/

Through this tool we have a system that through the power of the group, because as a landing page that is a page within a page you have other’s puling raw leads in your direction. Really it’s true. Companies that are using a Sig Page are seeing 30% to 40% more web activity on their existing web sites. And we have seen those companies web sites getting a 32% lower (the lower the score the better) in their Alexa rankings!

No data?
No followers?
No direction?
No plan?
Then come to us. We ask the questions to get your marketing in key and harmonious.

We offer a 5 step digital social review.
Step 1: Domain Review
Step 2: Website Review
Step 3: Google Review
Step 4: Social Review
Step 5: Content Review

If you need more online activity we have answers.

If you need a Landing Page for your web site, consider one of our Signature Pages that will bring your company's web site not just more hits but good solid sales leads. Companies that are using a Sig Page are seeing 30% to 40% more web activity on their existing web sites. Call us 847-794-8710 or 847-991-1294. I'll get you set up. And it even works on those $10 and $15 a month sites.

Howard Larson
Larson & Associates
Target Marketing & Telesales Professionals for new account acquisition
Making good businesses great and great businesses even better
847-991-1294
howard@larsonassociates.ws
http://www.larsonassociates.ws
http://larsonassociates.blogspot.com
http://www.facebook.com/LarsonAndAssociatesFans
http://www.linkedin.com/in/larsonassociates

https://twitter.com/LarsonAssociate

P.S. We make telesales for small business affordable by offering programs down to only 15 hours a week. Maybe you could add telesales into your marketing mix call today and find out.

 

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